Refund and Return Policy: Your Satisfaction Guaranteed
At Borniqe, we take pride in the quality of our products and aim to provide you with a delightful shopping experience. If for any reason you are not fully satisfied with your purchase, we offer a hassle-free refund and return policy.
1. Easy Returns:
If you wish to return a product, you can do so within 7 days from the date of delivery. The item must be unused, in its original packaging, and in the same condition as received.
2. Simple Refunds:
Once we receive the returned product and verify its condition, we will initiate the refund process. You can expect the refund amount to be credited to your original payment method within 7 business days.
3. Defective or Damaged Products:
In case you receive a defective or damaged item, please contact our customer support team within same days of delivery. We will gladly replace the product or issue a full refund, including any shipping charges incurred.
4. Non-Returnable Items:
Certain products, such as perishables, personalized items, and intimate or hygienic goods, are non-returnable for safety and hygiene reasons.
5. Return Shipping:
For most eligible returns, we offer free return shipping. Our customer support team will guide you through the return process and provide you with a prepaid shipping label.
6. Return Authorization:
To initiate a return, please contact our customer support team or log in to your Borniqe account to request a return authorization. Kindly provide the order details and reasons for the return.
7. Note:
Borniqe reserves the right to determine the eligibility of a return or refund based on the condition of the product.
Refunds may be subject to deductions for any discounts or promotions applied during the purchase.
We are committed to ensuring your satisfaction with our products and services. If you have any questions or need assistance with a return, please don’t hesitate to reach out to our friendly customer support team. Your happiness is our priority!